This is Liza and I will be using this space to share interesting challenges and solutions as we work daily with clients.
I have recently returned full time to HMS after a stint as Executive Director of the Paso Fino Horse Association. Part of this change involved looking at new systems to track clients, tasks, deliverables and such. What I implemented for PFHA was not really what I needed for HMS, so I went on a search. In our situation, Rob and I need to be able to communicate and update one another on the progress of various projects and agree on who is going to cover what.
After a good deal of exploration, we settled on Asana. It allows us to communicate easily, track tasks on the fly, and make sure no details are being missed. Many of the solutions I looked at could do a good job in these areas, I just preferred the look of Asana.
Technology can be a game changer in solving problems and establishing systems. In fact, this search inspired us to identify a tech solution for Rob's Vet Business as well. We are now proud members of the Hippo Herd!
Systems, whether they are technology based or just a procedure to follow, can be a key tool in continuous improvement. Any time there is a challenge, it is worth asking, "Is this a one singular event or might this situation come up again?" If it might re-occur, this is a perfect time to put a system in place to deal with the issue effectively the next time. In this day and age, technology solutions are often implemented.
Business needs to focus on efficiency, productivity and customer service. Systems can help all three.